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Latest Reviews

Latest customer reviews for Sonic Direct

Rated 5 out of 5

Very satisfied with the service provided. The assistance was very efficient and helpful. Have recommended to friends and family.

17/10/2019 09:56:00

Rated 5 out of 5

I was recommended by my brother to purchase from Sonic Direct. I purchased two items which were collected and put in my vehicle by their member of staff. When I returned one of the items the next day informing the staff that there was nothing wrong with the item and that it hadn’t been opened I was refunded immediately. Great customer service. Will recommend to others.

17/10/2019 09:46:00

Rated 5 out of 5

The staff are spot on very helpful,knowledgable nothing is to much trouble,very good experience.would definitely recommend Sonic to not just my friends and family,but to anyone.

16/10/2019 21:29:00

Rated 5 out of 5

I ordered food processor Philips which arrived promptly. I only opened the box few days later to find that one of the parts is slightly damaged. After brief conversation with the team and sending the picture of the issue I was suggested a replacement or partial refund. I have happily accepted the partial refund since the issue was not too bad and have resolved this situation on the spot. I am glad with the speed at which the decision was made and will be coming back for my next purchase, which will be a fridge freezer as I know I can count on sonic if anything goes wrong. Many thanks! ***.

16/10/2019 21:17:00

Rated 5 out of 5

Very helpful staff not pushy at all great selection of goos at competative prices

16/10/2019 19:51:00

Rated 5 out of 5

We bought several items from your store and had mixed service. On the first occasion we were greeted and supported throughout our visit and ended up spending over £*** on some items. The Sales assistant was very helpful and knowledgeful and was a delight to be served by. He even offered to keep our appliances till we moved house so as we didn't have to keep moving them. The second visit where we were buying a Fridge Freezer the service wasn't to the same standard. The assistant that served us on that occasion was distracted by another staff member and we had to wait to be seen, even though he knew we were waiting. A bit of a stark contrast to the previous time. On all of the occasions though, the collections staff [the guys who brought the appliances out to the van] were exemplary and their politeness, proferssionalism and attention was something the store should be proud of - very good indeed. So, in short - make all your sales assistants as good as the first guy and change nothing with your collections team. Thumbs up

16/10/2019 19:41:00

Rated 5 out of 5

Once we chose the product we called the salesman, he briefly explained the various functions and how the product operates. Our experience was very positive at the store and the salesman was very polite and helpful. I would definitely recommend this store to others because of the wide range of products available and friendly service provided by the sales team.

16/10/2019 18:57:00

Rated 5 out of 5

great polite service plenty of models to choose from highly delighted with the tv best we have ever had really happy with 5 yr warr geoffanty

16/10/2019 18:52:00

Sonic Direct Overall reviews of Sonic Direct at Ekomi 4.8 out of 5 based on 28546 ratings
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