About Sonic Direct

In recognition of our high standards of customer service, we are now a Google Certified Shop. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.

We are very proud to have achieved Trust Pilot's 5 Star Rating. Trust Pilot provides independent and transparent customer feedback from real Sonic Direct customers.

Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service. Trusted Shops is the leading system for secure buying in Europe.

We are members of RETRA (Radio, Electrical & Television Retailers' Association) - the UK's largest trade association and regulatory body for electrical retailers.

We are registered retailers with the Energy Saving Trust®. Look for the Energy Saving Trust Recommended label to find products that will save you the most energy in your home. These products have to meet strict energy performance criteria, so you know you are getting the best for your money.

As members of Europe's largest electrical buying group, CIH Ltd, we have a collective buying power in excess of £500m. As such, we can often source fast moving, high demand lines at competitive buying-in prices, and ultimately pass on those savings to our customers.

As a member of Euronics, we are part of a network of 'Euronics Agents' who are all independent electrical specialists. Similar to a co-operative, as an agent of this prestigious organisation, providing our customers with the highest service levels is at the heart of everything that we do, whether in-store, over the telephone or through the internet.