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Privacy & Cookie Policy

Privacy

We are committed to protecting your privacy.

Pursuant to the Privacy and Electronic Communications Act, we do not send random marketing emails to personal email addresses (spam).

We will only use the information that we collect about you lawfully (in accordance with the Date Protection Act 1998). We collect information about you to process your order and for marketing purposes. Unless otherwise indicated in our terms and conditions, we will not pass your details to other companies and organisations.
The type of information we will collect about you includes:

• Your Name
• Your Address
• Your Phone Number
• Your Email Address

We store the contract's content and will send you the details of your order as well as our general terms and conditions via e-mail. You can find the terms by clicking here at all times. The details of your orders can be found in your customer login.

The information we hold will be accurate and up to date. You can check the information that we hold about you be emailing us at privacy@sonicdirect.co.uk. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Please note that we store the contract's content and will send you the details of your order as well as our general terms via e-mail or by post. You can find the terms by clicking here at all times. The details about your recent orders can be found in your customer login. Please note that you have the right to revoke any given consents at all times; simply email privacy@sonicdirect.co.uk or write to us at:

Sonic Direct
Ingleby Road
Bradford
BD8 9AN

Cookies

Recent legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers, something we at Sonic Direct fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website. We are proud of our reputation as a transparent and honest retailer that you can trust.

When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer. Cookies help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Sonic Direct is no different. We use cookies to help you shop our website more effectively and to place online orders. Please note that we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too; for example, we use Google Analytics tools which generate cookies to collect website useage information.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with Sonic Direct. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

Data Protection

In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.

Please be advised that if you purchase equipment from our store, your name and address will be supplied to Domestic & General Group of Companies for use by us and Domestic and General for repair protection plan administration and other marketing purposes. On accepting our terms and conditions, you accept that we may provide your name, email address and items of purchase to an independent feedback company for the purposes of providing you with an opportunity of reviewing our business and/or your products.

Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact your with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to our Customer Services, Sonic Direct, Ingleby Road, Bradford, BD8 9AN or email privacy@sonicdirect.co.uk.

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