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Hotpoint Your complete kitchen partner

Hotpoint loves home, in all its various types and sizes. It's a place for relaxation, to entertain, to nurture and bring up the family. A place to live your life and an expression of who you are. Quite simply, Hotpoint mission for over 100 years has been to make your life at home easier. So whatever, you need Hotpoint has developed a product for you. A range of products, that always deliver outstanding performance, with the latest intelligent technology and functional stylish design.

Customer care is really important to us which is why Hotpoint always maintain constant contact with Hotpoint customers. Hotpoint do this through Hotpoint extensive customer service support, Hotpoint award winning logistics team, and if you ever encounter any problem with an appliance, you know you are in safe hands with Hotpoint fully trained service engineers.

Hotpoint Customer Service

Hotpoint customer service team are available 24/7 to provide advice and solutions to help you manage, maintain and service your appliance, and keep it running like new. Hotpoint offer full support via Hotpoint website, should you need to download user manuals, instructions or helpful hints and tips for getting the best out of your appliance. If you need further support, UK based customer service team are only a phone call away. With over 1000 engineers across the country Hotpoint are always on hand to help. And who can offer better support than the people that made your appliance?

 

Beginnings

It all started in 1911, when the ‘Hotpoint Electric Heating Company' was officially founded – the first major product was an iron that got hot at the point to help get shirt collars stiff. From that point, Hotpoint have never looked back. The following years saw the first Hotpoint Washing Machines, Vacuums, Refrigerators and much much more! Now, a Hotpoint appliance is sold every 19 seconds in the UK and you will find a Hotpoint appliance in 2 out of 3 homes. It's easy to see why Hotpoint were voted as a UK Consumer Superbrand for 2015.

Awards

Good to know Hotpoint look as good on paper, as Hotpoint do in the kitchen. A century might be up since Hotpoint started making appliances, but you can be certain that Hotpoint isn't resting on its laurels. Hotpoint have a hard-earned reputation to build on – putting innovative design, advanced technology and Hotpoint own evolving style into millions of homes. Being the best in Hotpoint field for reliability, quality and distinction will always be Hotpoint goal. It's given us an award winning status that many aspire to. In many ways, success has grown from staying close to Hotpoint values at the heart of Hotpoint brand … Effectivenss, Intelligence and Style. It's easy to see why Hotpoint have been voted 'Britain's Most Trusted Brand of kitchen appliance' for the 11th year running.

10 Year Guarantee

All of Hotpoint large appliances come with a 10 year parts guarantee, for increased peace of mind. Hotpoint demonstrate confidence in product quality with launch of 10 Year Parts Guarantee on all large appliances. With recent research suggesting consumers are now keeping products for longer (3 out of 4 appliances in the UK are more than 5 years old), Hotpoint understand the need to support its valued customers for a lengthier period of time. Piero Pracchi, Marketing Director for Hotpoint said, "Offering Hotpoint customers a 10-year Parts Guarantee is a reflection of Hotpoint's pledge to support consumers past the point of sale. We want Hotpoint customers to know we are with them every step of the way". The brand's confidence in the quality and longevity of its products is also reflected in the new guarantee, with robust testing procedures in place to ensure European Quality Standards are consistently met with all Hotpoint appliances. In the past five years, the company have invested over £20m in quality initiatives with all appliances tested to simulate 10 years of use, and, as a result, Hotpoint have seen a 60% reduction in product defects since 2005. Importantly, the new 10 year parts guarantee will be backed up by a comprehensive after-sales support service available 364 days a year. Hotpoint have the largest white goods service team in the UK & Eire with all of their engineers professionally trained at the Hotpoint School of Excellence, ensuring the highest standards of service on the ground. Customers can choose morning or afternoon appointments to suit them, allowing customers maximum flexibility with the new 10-year Parts Guarantee.

 

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