Sonic Direct Scores Top Marks with Stella Service!


StellaService is a US-based company with a global reputation for measuring the performance of retail services. StellaService has collected unique data about Sonic Direct that measures business performance across key indicators including phone support response time and average delivery time. We are delighted with our performance to date and will of course continue to strive for excellence in all areas:

Phone Support Response Time: Less than 45 seconds

Average Delivery Time: 0-3 days

On-Time Delivery: Greater than 90%

Returns Processing: Less than 7 days

Return Policy for Most Items: 14 days

Andrew Goslingon