Protection Plans
What is it?
Once you have bought the Warranty, you simply do not need to worry about paying for repairs or call out fees should your product develop a fault.
What does the Warranty actually cover?
Repairs or replacement costs following mechanical or electrical breakdown.
Are all costs paid for?
Yes. Call out, labour, transportation and replacement parts and VAT.
How do I make a claim?
You simply call the warranty administrators on 0845 6838708 to register a claim, opening hours are 9am – 8pm Monday to Friday and Saturday & Sundays 10am-4pm.
Who are the administrators of the scheme?
Corporate Support Solutions are specialists in warranty administration and claims management; they offer exemplarily levels of customer service and are always there to help if you have any queries regarding the cover provided.
Corporate Support Solutions Limited are authorised and regulated by the Financial Services Authority (Registration Number 314965)
Who carries out repairs?
Repairs are carried out by your local authorised service agent or product manufacturer who will be equipped and trained to provide the required service.
What if the product cannot be repaired?
If this is the case, or it is beyond economical repair the plan will cover the cost of a replacement product, matching the specification of the original product.
Who pays for any service costs?
The warranty will cover all services costs and will pay your repairer directly; there is nothing for you to pay. Once you have taken to the cover you can be assured of complete protection.
Are there any exclusions?
Yes, but kept to a sensible minimum. Cover does not include cleaning, tuning, batteries, blockages, misuse or accidental breakage and the like. Your household insurance may give you cover against accidental breakage, fire, theft, flood.
